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Frequently Asked Questions

 

Ordering

Choose carefully.
Please read instructions for use and safety warnings before purchasing to ensure this product is right for you. As these are personal medical devices returns/refunds after delivery are subject to special considerations and may be denied.
If you have any questions regarding the devices please contact us at 1800VAPMED.

I did not receive an order confirmation.
Most orders must be validated before a confirmation is sent out. Please be patient, you will receive an order confirmation as soon as your order is processed. In case you are not notified within 2 business days after the order was placed, payment might not have gone through. Please recheck whether the outstanding amount was deducted from your account. If not, please place another order.

My order is not listed in my account.
Your order will not be shown in the order history of your account immediately after the order was placed. Please be patient and check it again as soon as you have received an order confirmation.

I have changed my mind.
Generally, under consumer law, a change of mind is not grounds for return or refund. Please read “Choose carefully” above.
However, there are some circumstances where we can work with the purchaser to facilitate a return/refund due to “change of mind”
If you have placed an order and have changed your mind, please contact us immediately for action.
As these are medical devices for personal use, each device is wrapped and includes a tamper evident seal. If the seal is broken and the box is opened, we cannot accept return of the device or refund that device. It cannot be resold by us after opening.
If the device and packaging is unopened, undamaged and the tamper seal is intact, we may consider a return/refund for change of mind at our discretion.

Shipping

Spectrum Therapeutics ships all products by Australia post.

Shipping Fees
All orders over $100 receive complimentary express shipping
All orders under $100 have the choice of standard delivery for $8 or express delivery for $12


Do you ship to New Zealand? 
To purchase Storz & Bickel Devices in New Zealand visit: 
medivape.co.nz 
If you are based outside of Australia and New Zealand please visit https://www.storz-bickel.com/en/ 

Using your Vapormed device  

When you receive your Vapormed device, you will find detailed Instructions for use in the box. These can also be downloaded here.

MIGHTY MEDIC INSTRUCTIONS FOR USE
MIGHTY+ MEDIC INSTRUCTIONS FOR USE
VOLCANO MEDIC 2 INSTRUCTIONS FOR USE


How do I clean the devices?
 
We recommend using isopropyl alcohol (70%) or warm rinsing water as solvents for cleaning your device's Filling Chamber (VOLCANO MEDIC 2) or Cooling Unit (MIGHTY MEDIC and MIGHTY+ MEDIC).
Please do not immerse any plastic components in alcohol for longer than half an hour. Prolonged contact with isopropyl alcohol can lead to colour changes or embrittlement of the plastic parts.
The Herb Mill and Magazine must not be placed in isopropyl alcohol. Clean these parts with warm rinsing water.
In addition, using Dosing Capsules can avoid the build-up of coarse dirt, and these can be prepared and stored in their Magazine. 

How do I take proper care of the batteries? 
You should store the MIGHTY MEDIC and MIGHTY+ MEDIC at standard ambient temperature approx. 20°C, no frost, no direct sunlight, and keep it dry. If the device is not used for a longer time, you should store it at a battery capacity of between 20 % and 80 %. When using the MIGHTY MEDIC and MIGHTY+ MEDIC it is best to drain the batteries until about 20 % capacity, which is one battery bar and then recharge them fully. From time to time, it makes sense to drain them all the way and then recharge them fully; this will adjust the battery capacity and keep the battery gauge correct. If the MIGHTY MEDIC and MIGHTY+ MEDIC is operated while plugged in, the batteries will be bypassed. Therefore, the MIGHTY MEDIC and MIGHTY+ MEDIC can be used even with completely drained batteries if it is plugged in and switched on. 

Warranty and spare parts

What is covered by the warranty? 
The warranty covers manufacturer defects within the warranty period. The warranty is 3 years with the VOLCANO MEDIC and 2 years with the MIGHTY MEDIC and MIGHTY+ MEDIC. Defects due to normal use or wear are not covered by the warranty. Parts subject to wear such as , screens, and similar are excluded from the warranty. 

The warranty will be valid for any original STORZ & BICKEL Vaporiser, regardless of where it was purchased, however for vaporisers purchased from other Australian or New Zealand suppliers (not from vapormed.com.au) or for non-medic devices (such as the Mighty, Volcano, Crafty or Plenty), the warranty is provided directly by Storz and Bickel in Germany.

What about malfunctioned spare parts? 
Spare parts and wear and tear parts, which are not covered by our warranty. You will find spare parts in our online store.
If you require a spare part that is not available on our online store, please contact us at Australia Vapormed Information Hotline: 1800 VAPMED or email: vapormed@canopygrowth.com and one of our team will be able to assist you.
 
Other popular topics

Difference between the MIGHTY MEDIC, MIGHTY+ MEDIC and the VOLCANO MEDIC 2? 
The MIGHTY MEDIC and MIGHTY+ MEDIC is a battery-operated, portable device which can also be used outside of a clinical environment or the patients’ home. The VOLCANO MEDIC 2, on the other hand, is a desktop-vaporiser that needs to be plugged into a power supply. In addition, the VOLCANO MEDIC 2 is much bigger and works with a built-in pump that draws the aerosol into a Valve Balloon. The balloon is removable, so the application can be done independently of the hot air generator (e.g. in bed). The inhalation takes place directly out of the Valve Balloon, with less draw resistance. Instead of the Valve Balloon, the VOLCANO MEDIC 2 can as well be used with the Tube Kit. With this inhalation method it is not necessary to switch on the pump. Dried, milled cannabis flowers are suitable formulations for the MIGHTY MEDIC, MIGHTY+ MEDIC and VOLCANO MEDIC 2. Additionally, VOLCANO MEDIC 2 allows for vaporisation of liquid cannabinoids dissolved in alcohol. 


Difference between the MIGHTY MEDIC and the MIGHTY+ MEDIC?
The MIGHTY+ MEDIC comes with these additional features.
​USB-C port for fast charging on the go.​
Ceramic coated filling chamber.​
Faster heat time of 60s.​
Automatic shut-off after 3 mins.
 
Why is the Filling Chamber ceramic coated in the MIGHTY+ MEDIC?
The ceramic coating makes the device even more robust.

Can I use the MIGHTY MEDIC and MIGHTY+ MEDIC while charging?
Yes. If the MIGHTY MEDIC and MIGHTY+ MEDIC are operated while plugged in, the batteries will be bypassed. Therefore, the MIGHTY MEDIC and MIGHTY+ MEDIC can be used even with completely drained batteries if it is plugged in and switched on.   

What is the charging time of the MIGHTY+MEDIC Vaporizer?
The MIGHTY+ has a USB-C charging port with improved charging function. This allows the MIGHTY+ to be charged with 45 watts. The completely redesigned circuit board allows for significantly increased performance. The new charging function helps the MIGHTY+ to charge its battery to 80% in approx. 40 minutes (+15V@3A).  *Supercharge function only available with the Storz and Bickel USB-C Supercharger, available separately.

How to set the temperature on the MIGHTY+ MEDIC?
The temperature range is between 40 °C and 210 °C or 104 °F and 410 °F. By pressing the minus/- or plus key for approx. 3 seconds, it is possible to change the temperature unit from °C to °F at any time. Pressing and holding the plus or minus button starts a continuous count up or countdown of the set temperature.
In addition, the MIGHTY+ has 3 preset temperatures:
Base temperature: 180°C/ 356°F
Booster temperature: Pressing the power button 2 times in a row increases the base temperature by 15°C/ 27°F.
Super booster temperature: Pressing the power button 3 times in a row increases the booster temperature by 15°C/ 27°F.

How do I use the Dosing Capsule Adaptor?
The Dosing Capsule Adaptor is intended for vaporising small amounts of milled plant material or for the use of the Dosing Capsules. The Dosing Capsule Adaptor is inserted into the Filling Chamber Housing instead of the cylinder.

Can I use the Dosing Capsules in the VOLCANO MEDIC series units?
Yes, the Dosing Capsules can be used in the VOLCANO MEDIC units with the Dosing Capsule Adaptor.

How is the vapour created? 
The MIGHTY MEDIC, MIGHTY+ MEDIC and VOLCANO MEDIC 2 functions with a patented combination of full hot air convection heating and additional conduction so that the air is already heated when it flows into the heated-up Filling Chamber and ensures an immediate and continuous vaporising. The additional benefit of the heated Filling Chamber is that the material to be vaporised is already heated up and vaporisation takes place on the first draw.

 

 

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