Warranty

PLEASE ASK YOUR PHARMACIST ABOUT THIS PRODUCT

Vapormed extends the following Limited Warranty to the original retail purchaser of the S&B Medic range of devices (the "Vaporiser").

When used as directed, your Vaporiser is warranted against defects in manufacture and workmanship that appear within either two (2) or three (3) years from the date of purchase, depending on the model, which prevent it from functioning as intended. Vapormed will replace such defective Vaporiser at no cost to you. Replacements may be with new or refurbished parts, in Vapormed's sole discretion.

The warranty does not include parts that are particularly affected by wear and tear, such as in particular batteries, charging cables and other included accessories.

For any devices purchased directly from Vapormed, your device serial number is automatically registered for warranty purposes upon purchase of the device, no further action is required by you.

Please note that Vapormed only distributes the Storz and Bickel MEDIC vaporisers.

Any warranty related issues with Storz and Bickel non-MEDIC vaporisers previously sold in Australia should be directed to your original place of purchase. Alternatively, you can lodge an RMA-ticket directly with Storz & Bickel.

If you are still unsure, check the product label on your device, it will specifically state MEDIC if the device is medical device. 

Please contact us to register any warranty claims. Providing the following information in an email, will greatly assist us to process any warranty claims.

1. Device Serial Number
2. Name of Purchaser
3. Date of Purchase (if known)
4. A picture or video showing the issue with the device
5. An explanation of the issue with as much detail as possible.

If the issue is confirmed as a warranty issue, we will ship you a replacement unit or parts free of charge. We do require the faulty unit or broken parts to be returned to us for quality management purposes. We will provide a return shipping label so you can ship the faulty unit or parts back to us at no cost to you. For the replacement of complete vaporisers, we will contact you and put an authorisation on a credit card. If the faulty vaporisers is returned to us in 14 days, the Authorisation will be voided, otherwise you will be charged for the cost of the replacement vaporiser.